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Call Center

50 work stations QED with Auto dialer.
Goleads CRM, Workforce management software.
Experienced calling agents (Both B2B and B2C)
Quality Mentor and Live monitoring feedback.
Daily, weekly and monthly reporting.
100% recording of all calls.
ACW, Agent performance analytics, Automated surveys, BTTC, IVR,CTI, Enterprise campaign Management, CRM & CIM technologies.
E-mail management, Chat and web collaboration, Desktop scripting solution, 3rd party verification, voice analysis and recognition, Voice mail & Voice recording, Speech analytics, Virtual queuing.